FAQ

How many players can be in a team?
Do you follow the Covid-19 regulations?
When do I have to arrive to the location?
Can we also be more than 8 players per room?
What clothes should we wear for the game?
Can I use my phone while playing the game?
Do you have lockers for valuables?
When do we have to pay for the game?
Do I have to show the voucher?
How long is a voucher valid?
Do you have vouchers?
What happens if we're late?
Do you have age restrictions?
Is it possible to cancel the game?
Can we adjust the number of participants?
Is it possible to come to the game without booking in advance?
What is forbidden?
Do we need exceptional knowledge or skills?
What happens if we don't manage to solve the puzzle within 60 minutes?
What if an uncomfortable situation arises?
Can we celebrate a child's or teenager's birthday with you?
What is the minimum age to play?
We want to come at a different time than the ones on the page - is that possible?
How do I book a game?
I'm scared of tight spaces, can I still play?
How many players can be in a team?

From 2 to 8 players per room. Escape rooms are comfortable for the number of players that you can find at the escape room information. It doesn't depend on how many players are there, but on how good and convenient the teamwork is within the game process.

Do you follow the Covid-19 regulations?

Yes, we pay close attention to all Covid-19 specifications and regulations so that you feel safe!

When do I have to arrive to the location?

We Kindly ask our guests to arrive 15 minutes before the start of the game. This is important for the briefing.

Can we also be more than 8 players per room?

Yes you can but it will be quite cuddly. We recommend that you split up into 2 rooms for 9 or more players.

What clothes should we wear for the game?

It's best not to wear white pants, otherwise it's up to you what you feel comfortable in. T-shirt and jeans will be great.

Can I use my phone while playing the game?

Our rooms are probably the only place in the world where Google cannot help you. So phones have to stay outside.

Do you have lockers for valuables?

Yes, we have lockers at the reception zone where you can lock your valuables

When do we have to pay for the game?

You are welcome to pay in advance by bank transfer or credit card or on site at the location

Do I have to show the voucher?

Yes, you can enter the voucher online while booking and the value will be deducted from the game price

How long is a voucher valid?

Our vouchers are valid for 3 years

Do you have vouchers?

We have vouchers where you can determine the value of the voucher by yourself on our website at:

https://escape-artist.de/gutscheine/

What happens if we're late?

We will do our best to ensure you enjoy your game. However, we can reduce the game time if we have next group in the chosen escape room after your game

Do you have age restrictions?

Escape Rooms "the Museum Robbery" and "Sherlock Holmes & the Blue Diamond" have no age restrictions. Only people aged 14 and over should participate in "Survival Game" as there are a few puzzles that may shock or frighten you.

Is it possible to cancel the game?

A booked appointment can be rebooked once by private individuals up to 7 days before the appointment to another appointment within 14 days. Write an email to info@escape-artist.de

If there is no rebooking within 3 days, 100% of the booked admission price must be paid by bank transfer.

Excluded from this regulation are people suffering from Covid-19 who present an official certificate from the health department.

Can we adjust the number of participants?

48 hours before the game, reductions in participants can be made free of charge. Additional players can be brought spontaneously

Is it possible to come to the game without booking in advance?

No, we are not on site all the time. Therefore, we Kindly ask you to make a booking minimum two hours before the game

What is forbidden?

You don't need to use any force. If you want to impress your teammates, use your wits instead of hulking;

You don't need to bring any tools with you, you can safely leave the tool box at home;

All video or photo recordings are prohibited inside an escape room;

We reserve the right not to allow people under the influence of alcohol or drugs to play the game

Do we need exceptional knowledge or skills?

You don't need any special knowledge or skills to solve an escape room puzzles. Just logic, a sixth sense and a good mood. Force won't get you anywhere

What if an uncomfortable situation arises?

Sure, you are under video and audio monitored, so we always have an eye on you and can easily help you in any situation when you need that

Can we celebrate a child's or teenager's birthday with you?

Yes! We regularly have children and teenagers staying with us and they all love the experience

What is the minimum age to play?

We have neither a minimum nor a maximum age limits.

However, in the Escape Room "Survival Game"players from 14 y.o. can take part into the game

We want to come at a different time than the ones on the page - is that possible?

Yes it works. Just send us a message info@escape-artist.de and we will get in touch with you.

How do I book a game?

Go to https://escape-artist.de/buchen/

Choose an escape room, date and time. If the time is highlighted in green – click on it and book. If the time is red, you would unfortunately have to choose another time slot.

I'm scared of tight spaces, can I still play?

We often had people with us who suffer from claustrophobia. Don't worry, our rooms are as big as a conventional living room. There are windows, doors and we pay attention to your well-being.

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